Frequently Asked Questions and Product Resources

 

Links to PortiaJewelry.com Pages

 

Ordering Information                                          Return and Exchange Form

Mail-in Order Form                                              Coupon Redemption

Order Status and Account Log-in                     Gift Certificate Redemption

Shipping Policy                                                    Privacy Policy

International Orders                                            Legal Notice

Return Policy                                                         Site Map

 

View links to charts, rulers and converters below!

FAQ

How can I request an item that is sold out on?
Portia Jewelry has created a form for customers and visitors to tell us what they are searching for! Whether you are inquiring about an item that is sold out or you are searching for something in particular that you do not see on Portia, please use this form to submit your request!

How can you sell quality fashion jewelry at such low prices?

We do not have storefront expenses and commissioned sales people, all of which drive the prices of these products at other retailers.

 

Is this a secure shop?

Yes. PortiaJewelry.com is dedicated to protecting the privacy of our customer's personal information. All information sent from your computer to our e-commerce system is encrypted using Secure Sockets Layer (SSL) software. Only parties responsible for processing your order will have access to your information. We continually review our procedures to ensure all customer information remains secure. Please read our Privacy Policy to learn more.

 

Do you keep, distribute or sell my personal information including my name, address, email address and credit card information?

Absolutely Never! Please learn more by reading our Privacy Policy.

 

When will my order be processed?

To help you plan when to expect your order, you will receive an e-mail confirmation containing the status of your order, shipment method and estimated arrival date, as well as a tracking number from the shipping vendor you have chosen.

 

For most products, if you place your order before 3:00pm eastern standard time on a regular business day (Monday through Friday), your order will be processed and shipped the next business day. Products that take longer to process will have this noted on the details page for the item.

 

If you place your order on a holiday, Saturday or Sunday, or after 3:00pm eastern standard time on a regular business day, your order will be processed and shipped the following business day. Read more about shipping

 

Do you ship outside of the United States of America?

We currently ship to the USA and Canada only. You can read our Shipping Policy for more information.

 

Who is the carrier for shipping and when will my order get to me? How do you calculate shipping charges?

We have partnered up with U.S.P.S. providing you with a live feed for the most up-to-date pricing based on weight and multiple options. You can choose ground service or expedited service. Please read our Shipping Policy to learn more.

 

How can I track my order?

You can track your order with the tracking number provided to you at the time of shipping at http://www.usps.com/.  If you no longer have your tracking number email customerservice@portiajewelry.com and we will send it to you. Please note that USPS.com shipping methods are used at this time to provide our consumers with the most inexpensive and reliable way to receive their package. USPS tracking number will only provide confirmation of receipt and delivery notification.

 

What credit cards do you accept?

We currently accept Visa, MasterCard, Discover and American Express. Please read Ordering Information to find out about other acceptable payment options, including PayPal, as well as mailing in or calling in your order.

 

Are your products priced in US dollars? How can I view your prices in another currency?

Our website shows all prices in U.S. dollars. However, you can visit http://www.xe.com/  for the most up-to-date currency exchanges.

Do you offer discounts for bulk orders?

Yes. Please view Portia Wholesale to learn more! We do not permit our jewelry being re-sold through internet-based sites and/or third party website, such as Ebay.com.

 

What if I forget my log-in or password?

You can easily go to the log-in page, click "Forgot your password", enter your email address and we will automatically send you your password. If you have an email address that is no longer valid or you forgot which email address you entered, please email customerservice@portiajewelry.com and we will help you gain access to your account.

 

How can I inform you if there is a problem with your site?

Please email customerservice@portiajewelry.com for any web site errors or difficulties. For a quick fix try refreshing the page in your browser. If this does not help, please notify us. You can always place your order over the phone by calling 1 (866) 5 PORTIA. Please click this link for Portia's business phone hours.

 

How can I subscribe to Portia's newsletters for coupons and to be notified of new arrivals?
There are 3 ways to subscribe! You can go to the Newsletter Subscription  page to send us your information or send us an email with the subject "subscribe me to Portia's Emails". You can also get mobile alerts for sitewide sales and coupons. Please go to the newsletter subscription page for details and to sign up! 

 

More Resources:

View Definitions of Jewelry Materials and Components

Caring for your Silver and Costume Jewelry

 

Jewelry Rulers- Millimeter / Inch Converter

 

Ring Size Charts- UK to US and Millimeter to Inches

 

Carat Size Chart- Diamond Carats versus CZ Carats

 

Jewelry Stone Shapes

Birthstone Chart

 

Necklace Size Chart