PortiaJewelry.com is dedicated to providing personal, quality and quick responding service to our customers. Please use one of the options below to contact us and please scan below for more options.
Company Inquiries Returns/ Exchanges
RockPortia.com Attn: Returns
1431 Mill Avenue RockPortia.com
Brooklyn, NY 11234 1431 Mill Avenue
Brooklyn, NY 11234
*NOTE: We will NOT accept returns/ exchanges without having been notified first. Please read the Return and Exchange Policy.
Email (24 hours/ 7 days a week): customerservice@portiajewelry.com
Placing an Order by Phone or Calling for Assistance
(Hours of Operation: Monday- Friday 10:00am- 4:00pm EST)
Phone 1 (866) 5-PORTIA (576-7842)
International Customers 1 (347) 207-1480
PR Contact: isabel@portiajewelry.com
How can we improve PortiaJewelry.com? We welcome and encourage our customers to give us feedback.
Please click on any of the topics below to find quick answers to your questions. If you don't see an answer to your question or if something is not clear to you, Please contact us directly at customerservice@portiajewelry.com
Ordering Information
How to Place an Order
Ordering Process
Payment Options Accepted
Sales Tax and Sales Tax Exemptions
Order Status
Status of your Order
Tracking the Shipment of your Order
Order Delays
Shipping Information
Shipping Policy
Shipping Options
Shipping to Hawaii, Alaska & Puerto Rico
Canadian Shipping
Track the Shipment of your Order
Canadian Orders
Placing an Order from from Canada
Shipping an Order to Canada
Shipping Policy
Returns and Exchanges
Return/Exchange Policy
Return/Exchange Form
Return/Exchange Form Instructions
PortiaJewelry.com Store Credit
Refund Process
E-Gift Certificates
Would you like to purchase an e-gift certificate from PortiaJewelry.com?
Or, if you have received an e-gift certificate, the above link will tell you how to use one!
Coupon Redemption
Have you received a coupon or promotional code for PortiaJewelry.com?
The above link will tell you how to use your coupon or other promotions.
Privacy Policy
Information explaining how PortiaJewelry.com does not collect, keep or distribute/sell personal and credit card information.
FAQ and Jewelry Guides
We highly recommend taking a moment to visit our "Frequently Asked Questions" page. Not only will you see answers to many common questions but we also included many helpful charts and guides and information on products and materials sold on PortiaJewelry.com
Website Map
Please utilize PortiaJewelry.com's website map to make navigating even easier
